There are two possible reasons.  The first is related to when ranks were first implemented.


Possibility #1

When ranks were first rolled out, you may have been assigned a Junior Member rank.  This was temporary while the calculations and algorithm was being tweaked.

After the changes were made to the algorithm, the calculations were corrected, and you were assigned your true rank.

Your rank was not taken away, it was corrected to reflect the updated calculation, and how you have been participating on the Viuly platform.


Possibility #2

If you've broken our rules or policies, you may be demoted in rank.  This could be uploading illegal or unwelcome content; spamming chats and comments; viewbotting etc.


If you believe this is an error, please contact us via email (support@viuly.freshdesk.com), or by creating a ticket on the support site